Contact Us

Contact Us At Kremologie
We are dedicated to serving professionals and clients like you with our premium skincare solutions. Whether you have a question, need assistance, or are interested in our products, we invite you to get in touch. We're here to provide you with personalized assistance and guidance. Please contact us today to explore how KREMOLOGIE can elevate your skincare journey.  We look forward to hearing from you soon! Email: info@kremologie.com | Phone: 321-430-SKIN-Business Hours: Monday-Friday 9am to 5pm (EST)

We're Here For You

Need help choosing the right product, checking on an order, or making sure your products arrives on time?
You're in the right place.

✉ REAL PEOPLE, REAL HELP
Our team replies within 24-48 business hours
💬 MON - FRI, 9AM - 5:00PM EST
We're closed on weekends & public holidays
♡ HERE TO MAKE IT RIGHT
Your satisfaction means everything

xoxo,
The KREMOLOGIE Team

SEND US A MESSAGE

  • EMAIL US

    info@kremologie.com

    For all orders, returns and general inquiries

  • DM US

    @kremologie

    Quick questions? Send us an Instagram DM

  • START A RETURN

    Use Contact Form Above

    For returns & exchanges within 14 days of delivery

Quick Answers

SHIPPING & DELIVERY

Most orders are prepared within 1-3 business days before they're on their way. Emails
will be send to you for confirmation, shipping and delivery of your order.

RETURNS & EXCHANGES

Because skincare products are considered personal care items, certain return conditions apply to protect the safety and quality of every product we ship.

We gladly accepts returns of products purchased in our online retail store for a store credit or exchange within 14 days of the delivery receipt date (receipt date is based on carrier’s stated date of delivery)

To protect the safety and integrity of all customers, skincare products must be in their original packaging to be eligible for return, provided no more than 50% of the product has been used.  Bundles and Kits must be returned in full; individual items cannot be returned separately. 

DAMAGED OR INCORRECT ITEM

If something arrives wrong or damaged, contact us within 48 of delivery so we can
review it quickly and make it right.

NOT SURE WHICH PRODUCTS DO YOU NEED

We're happy to help before you place your order. Our licensed esthetician will gladly
guide you toward the best options for your skin. Fill out the Contact Form and we will
provide personalized guidance for you.

  • BRAND AMBASSADOR

    Use Contact Form

    Enjoy a range of exciting benefits and perks

  • STOCKISTS

    info@kremologie.com

    Interested In Carrying Our Products?

  • SKIN PROFESSIONALS

    Use Contact Form Above

    For Any Inquiries and Questions