Refund policy

KREMOLOGIE really appreciate your business and support!  Every sales is final unless the reason for the return, it is an exchange of a product bought incorrectly.  KREMOLOGIE abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, KREMOLOGIE cannot accept the return.  We gladly accepts returns of products purchased in our online retail store for a store credit or exchange within 7 days of the delivery receipt date (receipt date is based on carrier’s stated date of delivery) on unopened and unused products.

Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange or store credit.  We will not issue an exchange or store credit until product is received and reviewed.

Shipping costs paid by the customer, either priority or expedited shipping inside the United States, will not be reimbursed.  Shipping on any return is at consumer cost.  All returns are subject to a 15% restocking fee in addition to the cost of shipping.

Products cannot be returned due to allergic reaction.  All sales on clearance items or special promotion are considered final and not eligible for return, exchange or store credit.  E-gift Certificates are not eligible for return or refund.  Due to cost of free gift, all orders that receive a gift with purchase are final sale and non-returnable.

To start an exchange process, you can contact us at info@kremologie.com 

All return correspondence will be conducted via email.  If your exchange is accepted, you will receive a  confirmation email.  Please allow 24-48 business hours once your email is received for a response with further instructions on how we will move forward with your case. 

The customer is responsible for return shipping costs, that mean you will be responsible for paying for your own shipping costs for returning your item. Any  items sent back to us without first requesting a return will not be accepted. 

• Please allow us 5 business days to process your exchange once we have received your items.

Unfortunately, we are not making refunds. If accepted, an exchange or a store credit will be provided.

You can always contact us for any additional questions at info@kremologie.com