We're happy to help before you place your order. Our licensed esthetician will gladly guide you toward the best options for your skin. Send us an email at info@kremologie.com and we will provide personalized guidance for you.

Because skincare products are considered personal care, we can only accept products that are unopened. This helps us ensure the safety and quality of every product we provide. Eligible returns & exchanges are handled quickly through our Contact Form Portal.

If something arrives wrong or damaged, contact us within 48 of delivery so we can review it quickly and make it right.

Most orders are prepared within 1-3 business days before they're on their way. Emails will be send to you for confirmation, shipping and delivery of your order.

Orders will take between 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-10 days. Delivery details will be provided and order confirmation as soon as it's processed.

Feel free to get in touch with us through our contact form or email info@kremologie.com and we will be happy to assist you.